Complete Independence was founded to fill a clear gap: service users often tell their story multiple times, bounce between services, or feel boxed into rigid systems. We wanted to build a service that ensures continuity, dignity and coherence.
At Complete Independence, our service has been built to ensure continuity, dignity, and coherence and to remove existing barriers.
As part of The Inclusivity Group, we are part of a group of companies, with the same values and ethos, so individuals and organisations can access wraparound, joined-up support from one place.
From your first contact with us, we aim to simplify the journey. You tell us your story once, and we coordinate across services so you don’t have to repeat yourself.
We take time to understand your strengths, needs, environment, and aspirations. Together, we co-create a plan that suits you, not the system.
We deliver via in-home support, remote check-ins, coaching, coordination with other providers, whatever fits your life.
We regularly review progress, gather feedback, and adapt support plans so they remain relevant to you.
We don’t operate in isolation. We partner with health services, local authorities, employability programmes, and community organisations to bridge gaps and open doors.
Our vision is for deaf, disabled and neurodiverse people to live in a world where they feel equal and valued by society.
Work with organisations, communication and support specialists to ensure deaf, disabled and neurodiverse people can be equal and active members of society.
To demonstrate our commitment to supporting the mental well-being of our team, we have signed the ‘Charter for Employer Positive About Mental Health’ to publicly demonstrate our desire to support the mental health of our staff across the organisation.
We were also awarded the Wellbeing at Work Bronze award. Achieving the Wellbeing at Work Bronze Award has not only been rewarding but has really opened our eyes to how we can improve wellbeing within our workplace; this award has made us realise not only what we do already as a team but what we can do even better for the future. It validates our hard work and commitment to creating a supportive and healthy work environment.
As a company, we are passionate about promoting and ensuring that deaf, disabled and neurodiverse people can have full access to all the services they need and feel like valued members of their community.
This extends to our workplace, where we actively promote an inclusive environment and encourage applications from disabled candidates. As of August 2021, at least one-third of our team has declared a disability or long-term health condition.
Beyond our own practices, we support other organisations in making their services and recruitment more accessible, driving positive change towards a more inclusive society.
Our ISO9001 and 27001 certification demonstrates our commitment to maintaining the highest standards of information security management.
By achieving ISO 27001, we ensure that our systems and processes meet rigorous international criteria for safeguarding sensitive data. This accomplishment reflects our dedication to protecting the information and privacy of our clients, partners, and stakeholders.
We are continually striving to enhance our security measures and maintain the trust and confidence of those we support.
Since our formation, we have grown significantly, expanding our reach nationwide and becoming known for providing quality. In 2023, we became part of The Inclusivity Group, which brought our sister companies, Complete Training and Complete Communication, all under one roof to create a wrap-around service offering to our clients.
Despite the company being formed at the start of a global pandemic at the dining room table of the two directors, we have grown rapidly into the company you see today!
Say hello to our lovely team. Want to find out about working with us? Check our vacancies at the Inclusivity Group website.
Client Relationship Manager
Meet Kelsie, one of our dedicated and vibrant Client Relationship Managers. Kelsie is a Qualified Electronic Notetaker and Manual Notetaker. Her role focuses on raising awareness of our services and helping individuals achieve the best outcomes with their support.
Client Relationship Manager and Registered Manager
Meet Tracy. Tracy brings over 15 years of invaluable experience in the care and support sector to her role as Senior Support Co-Ordinator. She meets with clients to assess their needs and determine the best support options.
Deaf Culture Specialist and Lead British Sign Language Teacher
Meet Sharon, our dedicated Deaf Culture Specialist who specialises in providing clients with essential awareness and leads our British Sign Language (BSL) and access courses.
Business Development and Events Coordinator
Meet Olivia, our Business Development and Events Coordinator. She’s dedicated to growing our service offering to meet clients’ needs and ensuring that all events are inclusive and accessible for everyone.
HR, Recruitment and Compliance Officer
Meet Holly, our HR, Recruitment, and Compliance Officer. She is the newest member of our team! Holly is working towards becoming a Qualified Electronic and Manual notetaker.
Business Support Administrator
Meet Tienna, one of our dedicated Business Support Administrators. She is passionate about supporting our clients and our team in reducing the administration load and ensuring smooth and efficient support.
Training Team Leader and Finance and Accounts Officer
Meet Shannon, our diligent finance and Accounts Administrator. Shannon is a Qualified Manual and Electronic Notetaker, ready to support our clients. Shannon is also a Wellbeing Champion for the team.
Director and Founder
Meet Rhiannon, our enthusiastic Director. Rhiannon is an NRCPD-registered Electronic Notetaker, an OCN-accredited Manual Notetaker, and a skilled Theatre Captioner. As the Finance Director, Rhiannon oversees finance tasks and leads our HR team!
CEO and Founder
Introducing Daryl, our CEO, who also leads our parent company, The Inclusivity Group. Daryl envisioned creating a comprehensive, one-stop service for our clients aimed at making the world a more accessible and inclusive place.
Investors
In our vibrant workplace where creativity and camaraderie flourish, Milo, Reggie, and Terry contribute far more than their titles suggest.
Trainee British Sign Language Teacher and Deaf Community Liaison
Meet Bethany, our Trainee British Sign Language (BSL) Teacher and Deaf Community Liaison. Bethany supports the delivery of BSL courses while developing her teaching skills and works closely with the deaf community to strengthen connections and promote awareness.
Complete Independence provides a range of tailored services designed to help you live life on your own terms, from everyday practical support to professional assessments and workplace guidance.
Our team offers specialist assistance for Deaf, Disabled and neurodivergent people, combining compassion, expertise and flexibility to create support that truly fits your needs.
“Complete Independence could not have been more helpful, understanding and supportive. It is such a relief to have found them and their support enables me to be more effective in my work and less stressed. Thank you!”
Sally Agobiani
Google review
Get in touch today to find out how we can guide your journey.
We want our website to be as accessible as possible, so our team is busily editing a BSL video for this section.
Meet Kelsie, one of our dedicated and vibrant Client Relationship Managers. Kelsie is a Qualified Electronic Notetaker and Manual Notetaker. Her role focuses on raising awareness of our services and helping individuals achieve the best outcomes with their support.
Kelsie is also a Wellbeing Champion for the team, showing a commitment to fostering a positive work environment and supporting those around her. Kelsie plays a crucial role in supporting our team, helping to ensure our clients receive the vital care and support they need, our projects run smoothly, and our services continue to develop and improve.
Outside of work, she loves to travel and go on holidays to new places, experiment with new recipes in the kitchen, and spend quality time with friends and family.
Kelsie’s blend of professionalism, warmth, and a touch of humour makes her a valuable team member.
Meet Tracy. Tracy brings over 15 years of invaluable experience in the care and support sector to her role as Senior Support Co-Ordinator. She meets with clients to assess their needs and determine the best support options. Tracy’s extensive career spans domiciliary care, social care, and support work across both private and public sectors, including the NHS.
Tracy is a Qualified Electronic Notetaker and holds an NVQ3 in Health and Social Care. She is currently working towards achieving her Registered Manager status, demonstrating her commitment to professional excellence. With an enhanced DBS clearance and proficiency in British Sign Language at Level 2, Tracy ensures the highest standards of care and support for our clients.
Sharon’s expertise ensures that our team and clients receive valuable insights and guidance in deaf and disability awareness.
In addition to her teaching role, Sharon offers advice and guidance to our team, fostering a supportive and inclusive environment.
Sharon enjoys indulging in chocolate digestives outside work, complementing her passion for watching TV. These moments of relaxation reflect her balanced approach to work and leisure.
Sharon’s commitment to education and advocacy and her personal interests enrich our team and enhance our commitment to diversity and inclusion.
Olivia manages our team of theatre and performance Interpreters, captioners, audio Describers, and Access Managers and works closely with our CEO to ensure everyone is supported.
Olivia is currently training to be part of our in-house Electronic Notetaking and Captioning team and is also completing her BSL level 6. Outside of work, she loves travelling anywhere with a beach and spending time with friends and family.
Meet Holly, our HR, Recruitment, and Compliance Officer. She is the newest member of our team! Holly is working towards becoming a Qualified Electronic and Manual notetaker.
Within her role, Holly plays a crucial part in assisting with the PA role, valiantly trying to keep Daryl on track and organised. She also assists recruitment, ensuring that new hires meet our high standards and that our electronic notetakers (ENTs) are up to scratch. Holly diligently keeps our company policies up to date and compliant, ensuring that we adhere to the highest standards.
Known for her slight obsession with K-Pop, Holly is always happy to discuss her love of music with the team and promote an inclusive environment within the office. Outside work, Holly enjoys attending concerts, where she indulges her interest in music. She is an avid collector of albums and CDs from her favourite artists, demonstrating her passion for music and dedication to her hobbies.
Holly’s administrative expertise and commitment to supporting our team make her a valuable member.
Tienna is one of our Electronic Notetakers team and continues adding additional skills to ensure she can best support our clients.
Outside of work, Tienna enjoys exploring with her dog on the vast Dartmoor moorland and spending time with family and friends, whether that’s a weekend of fun activities or just chilling in the comfort of her garden. On most summer weekends, she will be found on the beach with a cold drink.
Currently training to become a qualified Electronic Notetaker, Tienna is committed to expanding her skills to better serve our clients. Her enhanced DBS clearance underscores her dedication to maintaining trust and professionalism in all interactions.
Meet Shannon, our diligent finance and Accounts Administrator. Shannon is a Qualified Manual and Electronic Notetaker, ready to support our clients.
Shannon is also a Wellbeing Champion for the team, committed to fostering a positive work environment and promoting mental health and wellbeing.
Shannon handles daily financial administration activities, ensuring our financial processes run smoothly and supporting other team members with finance tasks and questions.
Known for their speed and efficiency within their role, Shannon can always keep up with any tasks thrown their way. Outside of work, Shannon enjoys diving into the immersive worlds of games like Skyrim or virtual reality games like Beat Saber. Their passion for gaming reflects their strategic thinking and attention to detail, qualities they bring to their role every day.
Shannon’s blend of expertise, dedication, and unique interests makes them a valuable member of our team.
Meet Rhiannon, our enthusiastic director. Rhiannon is an NRCPD-registered Electronic Notetaker, an OCN-accredited Manual Notetaker, and a skilled Theatre Captioner.
As the Finance Director, Rhiannon oversees all high-level finance tasks, ensuring that all finance processes are up to date, running smoothly, and carried out correctly. In addition to her finance responsibilities, she also leads our internal HR team!
Rhiannon has extensive experience working with deaf, disabled, and visually impaired students and professionals, enabling them to engage effectively in meetings, educational settings, and work environments. Her commitment to inclusivity and accessibility is at the heart of her work.
Known for her alter ego, “Ron of Ron’s Travel,” Rhiannon always brings out the best in the office team, creating a welcoming and fun atmosphere. Outside of work, she has a passion for film and can often be heard discussing recommendations with everyone else in the office.
Rhiannon’s blend of professional expertise, dedication to inclusivity, and vibrant personality makes her an invaluable leader to our team.
Introducing Daryl, our CEO, who also leads our parent company, The Inclusivity Group. Daryl envisioned creating a comprehensive, one-stop service for our clients aimed at making the world a more accessible and inclusive place. He has seamlessly integrated our three companies—Complete Communication, Complete Independence, and Complete Training—under a unified entity that prioritises a client-centred approach, supporting our clients through every step of their journeys.
Daryl boasts a wealth of qualifications, including being a Qualified BSL/English Interpreter, Lipspeaker, NRCPD Registered Electronic Notetaker, OCN accredited Notetaker, Theatre Captioner, Professional Supervisor, and a BSc (Hons) Psychology graduate with first-class honours. He is a member of several professional organisations:
In his role, Daryl manages all aspects of the company’s operations. He is frequently engaged in multiple projects simultaneously, from preparing to interpret shows and learning scripts to establishing new companies. Daryl is perpetually active and never found sitting still.
Known for his boundless energy and enthusiasm, Daryl constantly lifts office morale, although his lively spirit can occasionally distract his team. His passion and dedication are truly infectious. Outside of work, Daryl is an avid bee enthusiast, though some might argue that there is no “outside of work” for him, as he is always busy even when he probably shouldn’t be!
In our vibrant workplace where creativity and camaraderie flourish, Milo, Reggie, and Terry contribute far more than their titles suggest. Milo, our exceptional therapy dog, offers a soothing presence that effortlessly alleviates stress with each wag of his tail. Reggie, the energetic bundle of fur, infuses every moment with his endless vitality, ensuring excitement. And then there’s Terry, the lovable yet discerning tortoise, whose steady, thoughtful approach encourages us to take things at a comfortable pace.
Together, these three are more than mascots; they’re beloved team members, elevating everyone’s mood and nurturing a warm, inclusive environment. Their playful moments and photos frequently circulate among team members, constantly reminding them of the joy they bring to our workplace.
Bethany plays a key role in supporting our BSL teaching, ensuring learners feel encouraged as they build their skills and confidence. As she develops her teaching practice, she also strengthens connections within the Deaf community, helping to promote awareness and inclusion.
In addition to her role, Bethany works closely with both colleagues and community members, offering insight and fostering positive relationships that support our mission.
Outside of work, Bethany enjoys crochet, a hobby that reflects her creativity and patience. Her enthusiasm for learning and connecting with people enriches our team and reflects her dedication to building an inclusive environment.
